NEA response Ofwat statutory and non-statutory consultations on charging rules and tariff innovation

NEA welcomes the opportunity to respond to these two consultations on Ofwat’s charging rules and tariff innovation.

We outline a series of 14 recommendations across the two responses, focused on, but not limited to, the following topics:

• The additional guidance required by Ofwat to implement the principles proposed in their charging rules
• The safeguards required for customers, including a guarantee that low-income and/or vulnerable customers will never be worse-off due to participating in the trial
• The requirement to align tariff innovation with the customer licence condition currently under development
• The need to apply the principles of co-design in developing tariff trials
• The requirement to share learning.