Research and insights
How we measure our impact
Together research and insights provide critical insights on the scale, nature and depth energy vulnerability and how it affects people’s lives, particularly those in marginalised or underserved communities.
Through our programmes of research, evaluation and harnessing of data, we capture understanding, impacts and the lived experiences as well as identifying systemic barriers.
This helps to shape interventions to address fuel poverty that are not only effective but also socially just, drive innovation in our services and strengthens the organisation’s advocacy and practical delivery, ensuring that policy and practice are grounded in the realities of those most affected and shaping action that is credible and compassionate.
We combine qualitative approaches, such as interviews, focus groups, and ethnographic studies, with rigorous quantitative data collection and analysis.
This dual approach means we can explore both the human stories and the statistical patterns to produce robust and actionable insights to shape and further our strategic aims, and inform policy and practice, contributing National Energy Action’s voice to wider debates of social and energy justice, poverty and inequality.
Support
Our lived experience library
Read stories from our lived experience library. Hear our we helped keep our clients warm and healthy in their homes. And discover other ‘voices from the frontline of fuel poverty’.
Our impacts
Social research reports
Discover our latest reports and the difference we’ve helped to make.
Our impacts
Our technical research work
We work directly with industry and housing providers to carry out a range of field trials and demonstration projects focussed on the performance of technologies for energy efficiency, health and net zero.
Learn more about the team
Our Head of Research explains the types of research that we conduct and why.
Support us
Fighting Fuel Poverty: How you can help
Millions of households are struggling to afford their energy bills and stay warm. Find out how you can help.
Our network
Become a member
For over four decades, we’ve supported people through energy crises, policy changes, and economic hardship. With deep roots in communities and partnerships across sectors, we remain focused on practical solutions, lived experience, and driving real impact.
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Our network opens doors to new partnership opportunities
Our members work with hundreds of organisations to exchange ideas, overcome challenges, and celebrate success. They receive invitations to all our events, including regional Fuel Poverty Forums, and we prioritise them in our partnership activities.
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Our members have exclusive access to our sector-leading analysis
Whatever your focus, we provide expert insights, briefings, and events on government programmes, public health, and energy reform. Members receive our quarterly Fuel Poverty Focus magazine, monthly e-newsletter, and updates from Westminster to local initiatives.
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Our members actively shape our policy responses and advocacy efforts
National Energy Action is a fiercely independent charity, but we are determined to leverage the insights and experiences of our members to achieve the best possible outcomes for people experiencing fuel poverty.
