Warm and Safe Homes: Vulnerable people first. Impact report 2018-19

The challenge for most charities is to do remarkable things in testing circumstances. That is certainly true for NEA and the results can be seen in this report.

We reached over a million households either directly or indirectly. We helped to bring about policy changes that will help millions more. We trained thousands of people in the public, private and voluntary sector who can deliver support directly to more fuel poor households than we could reach ourselves.

The numbers are important and impressive but the impact on the lived experience of those in fuel poverty is what matters most.