NEA’s response to Ofwat’s consultation their forward programme 2021/22

NEA’s response to Ofwat’s consultation on their forward programme for 2021/22. Outlines four key areas of focus:

• CCW’s independent review of affordability support in water
• The industry response to Covid-19 in the context of vulnerability and consumer debt
• Transparency of company performance
• The introduction of a vulnerability strategy and licence condition(s)