Take a look at our Additional Help page for details of organisations who may also be able to offer assistance.
Available in England and Wales, National Energy Action’s Energy Advice and Support Service is a free service providing energy bill help to householders in England and Wales on their bills and keeping warm and safe in their home. We can also help with benefits advice and income maximisation.
It offers advice workshops direct to householders and training to frontline staff.
Ways to get energy bill help
Call 0800 304 7159
Speak to an adviser to get energy bill help.
The WASH Advice Line and BSL interpretation are open Monday to Thursday 10am-4pm and Friday 10am-12.30pm
Talk to us on webchat
Our webchat is open 13:00 – 16:00 on Mondays, Wednesdays and Fridays.
What is on offer?
Face-to-face, telephone and online energy bill help for householders and case workers
Engagement sessions, workshops and community events to offer energy bill help.
Training for frontline staff
We can help you with
- Benefits advice and income maximisation
- Support with gas and electricity accounts including fuel debt
- Switching suppliers
- Energy efficiency
- Trust fund applications
- Water rates
- Warm Home Discount and Priority Services Register information
Advice leaflets and videos with BSL interpretation can be found in our Advice Resources section.
Get more energy bill help
All pages on our website can be easily translated into over 100 other languages using ReciteMe. It will also read pages aloud in over 60 different languages and you can adjust fonts and colours to help with dyslexia or neurodiversity.
Simply click the button near the top right-hand of the screen with a picture of a speaker and flags to get started. For about Recite Me go to https://www.nea.org.uk/news/national-energy-action-adds-accessibility-tool-recite-me-to-website/.