Lived experiences of
FUEL POVERTY
Agnes and Phillip
We helped Agnes and Phillip, who are both medically dependent on energy. Our team provided emergency support and access to benefits. Phillip has a terminal illness; we’re so glad they can now focus on their time together, not on whether they can pay their bills.
Teresa
We helped Teresa, a full time carer for her son navigate changes to her son’s benefits. For nine months, they hadn’t been receiving what they were entitled to. Then, our Benefits team got the payments re-instated at a higher rate and got the family access to a mobility car.
Jade
When Jade was rationing food and energy due to prioritising caring for her two rescue dogs, we helped her with a benefits entitlement check and a referral to her local food bank and Pet Food Bank UK.
John
Find out how we helped John, who is a full-time carer for his partner. We provided debt relief and additional support to John because his husband was medically reliant on electricity.
Hakeem
Find our how we provided tailored energy advice to Hakeem, who spoke limited English. We helped him navigate and change things following the discovery of an accidental billing issue, resulting in an incorrect bill of over £1,500.
We’re so thankful to our clients who have shared their story directly with us.
In their own words
Esme
Esme, whose life has been transformed by our Warm Homes, Healthy Futures programme tells us about her home before getting support. Esme said, ‘My home had become unloved and I was living in this hole.’
Coral, Daniel and Stuart
Hear directly from Coral, Daniel and Stuart about how living in cold and unhealthy homes impacted them.
Elisha, Raymond and Patricia
Hear directly from Elisha, Raymond and Patricia about how National Energy Action has supported them with impossibly high energy bills.
* names of lived experience case studies have been changed
How National Energy Action makes a difference
Advice resources
National Energy Action has several multi-lingual information leaflets offering advice on how to maximise income and reduce energy consumption in a safe way.
Energy Advice and Support Service
Available in England and Wales, National Energy Action’s Energy Advice and Support Service is a free support service providing advice to householders in England and Wales on their energy bills and keeping warm and safe in their home. We can also help with benefits advice and income maximisation.