NEA response to Ofgem’s self-disconnection and self-rationing final proposals

NEA warmly welcomes Ofgem’s proposals to ensure all energy suppliers across Great Britain identify prepayment customers who run out of credit as a result of result of financial pressures and offer appropriate support; increase access to short-term credit and take into account all customers’ ability to pay when engaging with customers in relation to debt issues. We are calling on Ofgem to ensure these basic protections are in place in advance of this winter and in this response we also underline the importance of further steps to address which can help to avoid millions continuing to ration their energy use which shortens lives and causes wider unnecessary risks to health and well-being.