Paying for Fuel
The Paying for Fuel webinar is designed for frontline workers who have little or no prior knowledge of fuel statements, tariffs, or switching.
This course explores how households are charged for gas and electricity, the different types of tariffs available, and practical ways to reduce energy costs. Delegates will learn how to interpret fuel statements and use this information to better support householders in managing their energy usage and expenditure.
The Paying for Fuel webinar is designed for frontline workers who have little or no prior knowledge of fuel statements, tariffs, or switching.
If your organisation is already a ‘go-to’ place for households experiencing difficulties with rising costs, this course will offer an introduction to useful information that will help in supporting households with energy costs, and which can complement existing advice.
COURSE OBJECTIVES
- Identify and read different types of meters
- Calculate electricity consumption and cost
- Compare different types of tariff and payment methods
- Calculate fuel statements
- Locate information related to switching energy tariff or supplier
COURSE CONTENT
- How energy is supplied in the domestic energy market
- Identifying types of meters and how to read them accurately
- Electrical appliance power ratings, consumption and running costs
- Gas and electricity tariffs and different payment methods
- Fuel statements and how these are calculated
- Additional information on statements
Please note that the course content will focus mainly on England and Wales. If you are based in Northern Ireland or Scotland and interested in this course, please contact trainingadmin@nea.org.uk before booking so we can discuss the main differences.
2.5 hours – a short comfort break will be included during the course.
The course is generally delivered online via webinar but can also be delivered in-person upon request.
The information on this page relates to webinar delivery only.
If you are interested in an in-person course, please contact trainingadmin@nea.org.uk for further details.
Find out more
Webinars are delivered live by our expert tutors and designed for small groups, ensuring a high level of interaction, engaging activities, and support throughout.
We typically use Zoom for our online sessions.
To join, learners will need a device with internet access and sound capability, along with a microphone and webcam to enable full participation.
Once booked, learners should receive a confirmation of booking e-mail. Joining instructions will be sent the week before the course.
We offer a programme of open access webinars for individuals to enrol onto.
Yes, in-house/ group webinars can be arranged upon request. Please contact us for further details.
In-house/ group courses can be delivered in person upon request. Please contact us for further details and fees.
Funded places are available to non-commercial/ not for profit organisations based in England and Wales (such as local authorities, housing associations, advice agencies etc). Learners must also be frontline staff or volunteers that encounter and provide advice to those in or at risk of fuel poverty.
This applies to to online delivery only.
After the session, learners will receive a handout booklet summarising and reinforcing the key topics covered during the course.
All courses and processes are assessed in line with BSI ISO 9001 quality management standards.
To maintain their effectiveness, courses are reviewed and updated on a regular basis. If you identify any gaps, inaccuracies, or areas for improvement, we encourage you to share your feedback with us.
If you have any questions, please contact us to discuss.
Fees and funded places
| Eligibility criteria for a funded place |
|---|
| FUNDED PLACES are available to non-commercial organisations based in England and Wales (such as local authorities, housing associations, advice agencies etc). Learners must also be frontline staff or volunteers that encounter and provide advice to those in or at risk of fuel poverty. Online delivery only. |
| Not for profit organisation | Commercial organisation | |
|---|---|---|
| Open access webinar – per person | £70 plus VAT | £80 plus VAT |
| Group webinar – per course | Contact NEA for details | Contact NEA for details |
| In-person – per course | Contact NEA for details | Contact NEA for details |
| Not for profit organisation | Commercial organisation | |
|---|---|---|
| Open access webinar – per person | £80 plus VAT | £90 plus VAT |
| Group webinar – per course | Contact NEA for details | Contact NEA for details |
| In-person – per course | Contact NEA for details | Contact NEA for details |
access member prices
Join a national network working to end fuel poverty and access exclusive resources, expert insights, and discounted rates on NEA training courses.
