Response to Ofgem’s Reviewing the supplier Guaranteed Standards of Performance call for input

National Energy Action supports Guaranteed Standards of Performance (GSOPs) as the practical, enforceable floor for minimum service standards, but beyond recent welcome efforts around smart metering, the current scope of GSOPs is misaligned with today’s consumer concerns. The framework has not been fully reviewed since 2015 and, although payment levels were uplifted in 2025, there is a case to revisit both the scope of the GSOPs and the level of compensation they provide.