Response to Ofgem’s Tackling energy debt when moving home Call for input

National Energy Action welcomes Ofgem’s continued focus on addressing energy debt and its intention to prevent harm at the point of moving home. We support prevention in this area where interventions are proportionate, practical to deliver and protected by clear, consistently applied prescriptive standards. Our position is that any such approach must be built on a codified protection baseline, with defined exemptions and timely, frictionless reversion to the appropriate payment method once contact is made. This reflects both the goals set out in Ofgem’s call for input and the practical realities observed through our work with households during and after home moves.