A National Energy Action and Waterwise e-learning course.
National Energy Action and Waterwise have worked in partnership to deliver a joint energy and water efficiency training package, with a particular focus on consumers in situations of vulnerability.
The project forms part of a wider water and energy efficiency work package bid funded by the Collaborative Fund. This fund is linked to the UK Water Strategy to 2030 and is contributed to by water companies across the UK.
This course is aimed at front-line workers and volunteers who support clients in vulnerable situations and will enable them to gain valuable knowledge about the dual problems of water and fuel poverty.
The course is designed to give information and practical advice to those working with consumers who may be in fuel or water poverty, and/or situations of vulnerability, in both the energy and/or water sectors. Its main aim is to equip learners with the knowledge they need to support water and energy consumers, including identifying those who may be at risk; provide advice on how to save water and energy where possible, and signpost to external assistance from relevant organisations for both sectors.
The five key objectives are the following:
- Explore the need to be water and energy efficient
- Identify the causes, risks and scale of fuel and water poverty
- Discuss what it means for a consumer to be in a situation of vulnerability
- Explore supplier obligations and the support consumers should expect when in a situation of vulnerability
- Identify methods in which to save both energy and water in the home to reduce costs, and where best to apply them
- The water and energy sectors
- Identifying situations of vulnerability and the risk factors
- Supplier obligations and duties
- Supporting financially vulnerable customers
- Ways in which to save water and energy
This course will take approximately two hours to complete however each learner is different and e-learning offers the flexibility to study at your own pace. Learners will have access to the course for four weeks from their selected start date.
E-Learning
National Energy Action is the national charity working to end fuel poverty In England, Wales and Northern Ireland.
We offer advice and support to fuel-poor households, as well as advocating for policy and regulation to protect the most vulnerable households. We also offer training to frontline staff of other organisations, so they can best support fuel-poor households. Find out more here.
Waterwise is the leading independent voice in the UK for using water wisely, for the benefit of people and the planet.
Our vision is that water is used wisely every day, everywhere, by everyone. We are the UK’s conscience on water efficiency, on behalf of people and the planet, and are experts in water efficiency policy, regulation, research, behaviour and campaigns. Find out more here.
Find out more
Our e-learning courses are self‑led, allowing learners to study at a time and place that suits them.
Once registered, learners will have four weeks’ access to the course content, enabling them to progress through the material at their own pace and fit learning around other commitments.
The course features audio throughout and incorporates a range of engaging learning tools, including videos and interactive activities, to support effective learning.
Tutor support is also available on request throughout the learning period.
There are no set dates, learners choose when they would like to start on their booking form, and we send the course login details to match.
You can book up to 20 places using the standard booking form.
We also offer organisational licences for organisations with a larger number of staff to train. These licences provide unlimited learner access for either 6 months or 12 months.
An organisational licence includes:
- A tailored version of the course customised specifically for your organisation
- Two bespoke slides within the course to include organisation-specific information, such as local schemes, contact details or internal processes
- The option to purchase additional tailored slides if required
- The ability to nominate an administrator, who will have access to reporting on learner activity
Please note that organisational licences are not funded. For further details, including costs and terms, please contact us.
This course is currently only available via e-learning. If you are interested in a webinar or in-person version, please contact us to discuss options.
At present, there are no funded places available for this course.
All courses and processes are assessed in line with BSI ISO 9001 quality management standards.
To maintain their effectiveness, courses are reviewed and updated on a regular basis. If you identify any gaps, inaccuracies, or areas for improvement, we encourage you to share your feedback with us.
Upon successful completion of the course, learners will be able to download a certificate of completion for their CPD records.
If you have any questions, please contact us to discuss.
Fees
| Not for profit organisation | Commercial organisation | |
|---|---|---|
| Individual licence – per person | £65 plus VAT | £75 plus VAT |
| Organisation licence – per organisation | Contact NEA for details | Contact NEA for details |
| Not for profit organisation | Commercial organisation | |
|---|---|---|
| Individual licence – per person | £80 plus VAT | £90 plus VAT |
| Organisation licence – per organisation | Contact NEA for details | Contact NEA for details |
access member prices
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