Course outlines

Decarbonising Homes: Technologies, Impacts and Solutions CQ11527 (Level 4) provides a practical understanding of low carbon and renewable technologies.

Energy Awareness 6281-01 (Level 3) covers the key principles of domestic energy use, fuel poverty, and energy efficiency, equipping learners with the knowledge and skills needed to deliver impactful advice.

Fuel Debt Advice in the Community 6281-16 (Level 2) explores the causes of fuel debt, common issues and complaints procedures, equipping learners with the knowledge and confidence to support low‑income and vulnerable households.

Introduction to Domestic Renewable Low Carbon Technologies CQ11641/001 (Level 2) explains the role domestic renewable technologies can play in reducing carbon emissions.

Using Energy in the Home CQ11640 (Level 1) offers a clear introduction to understanding and managing energy use in the home.

Carbon Monoxide Awareness in Fuel Poor Homes will support advisers providing information and advice to fuel poor homes, including hard-to-reach and vulnerable groups.

Changing Energy Related Behaviour looks at some of the theories and findings in the field of decision making, focusing specifically on simple practical things that can be done to encourage people to act on the energy-related advice they receive.

Delivering High Quality Domestic Energy Advice: A Practical Guide provides guidance to frontline staff who deliver energy efficiency-related advice to householders.

Domestic Retrofit and Energy Advice is a non-technical course that offers an introduction retrofit and the positive impact it can have on a householder.

Understanding your Electrical Appliance Usage will help equip frontline advisers to deliver consistent, accurate energy‑related advice that better meets customers’ needs.

Understanding Fuel Poverty and Health is designed for anyone wanting to learn more about fuel poverty and its links with physical and mental wellbeing.

Fuel Poverty and Health: Impacts on Physical and Mental Health is designed for frontline staff who work with vulnerable and low-income groups who are at risk from living in cold and damp homes.

The Independent Living e-learning will provide a comprehensive guide to support those transitioning into independent living, prevent people from falling into fuel poverty by successfully

Introduction to Domestic Energy Efficiency provides a basic introduction for frontline staff providing householders with energy efficiency advice.

Living with the energy crisis looks at the current situation and what it means for fuel poverty in England and Wales.

Mental health support for workers that help vulnerable people is a bitesize e-learning module for employees and advisors who work with vulnerable clients in stressful

Paying for Fuel is aimed at frontline workers with no prior knowledge of fuel statements, tariffs or switching.

Overview of Domestic Smart Meters looks at the installation process and where information about smart meters and the rollout can be found.

Smart meters: getting the most out of the in-home display will provide learners with an understanding of how the in-home display can help the consume

This course gives a clear overview of Standard Licence Conditions (SLCs), how they protect vulnerable customers, and how to apply them in frontline advisory work, linking regulations to practical support for households in fuel poverty.

This course will equip learners with an overview of the knowledge and practical skills to support vulnerable households in the private rented sector.

Tackling the Cold is designed for frontline staff who work with vulnerable or low‑income individuals at increased risk during cold weather. It covers the health impacts of exposure to cold conditions and highlights the groups most likely to be affected.

Vulnerable Situations in the Domestic Energy Market explores how fuel suppliers, distribution network operators, gas distribution network companies and Ofgem define vulnerability. It also covers the support available to customers, including services such as the Priority Services Register.

Identifying Customers in Vulnerable Situations is a bitesize E-Learning module designed for frontline staff from a range of organisations who might encounter households in vulnerable

Supporting Consumers in the Water and Energy Sector is designed to give information and practical advice to those working with consumers who may be in