NG6: Cold Homes, Terminal Illness, and How to Support Clients
WEBINAR SPOTLIGHT SESSION
People with terminal illnesses are among the most vulnerable to fuel poverty, yet they are often the least likely to access support. This spotlight provides frontline energy advisers, caseworkers and support staff with the knowledge and confidence to identify risk, understand the health impacts of cold homes, and apply key elements of NICE Guideline NG6 to improve outcomes for clients at the end of life.
Participants will explore lived experiences, learn how to apply NG6 recommendations, and understand the practical tools and support schemes available to help clients stay warm, safe, and supported.
This spotlight equips frontline staff with practical skills to understand how terminal illness, fuel poverty, and cold homes intersect, apply relevant NG6 recommendations in real-world casework, and confidently navigate specialist support services and financial assistance options.
Designed for frontline staff encountering vulnerable and low-income groups (particularly with a terminal illness and/or in palliative care) who are at risk from living in cold and damp homes.
- Explore lived experiences of people with terminal illness and the key findings from Marie Curie and National Energy Action research
- Explain the purpose of National Institute for Health and Care Excellence (NICE) Guideline, NG6
- Identify practical opportunities to apply NG6 guidelines
- Explore ways to support clients facing fuel poverty at the end of life
- Risk factors associated with fuel poverty
- Impact of living in a cold home on those with terminal illness
- Lived experiences and statistics from Marie Curie reports
- Introduction to NICE Guideline, NG6
- Key NG6 recommendations and examples of good practice
- Practical tools and techniques to support terminally ill clients at risk of/in fuel poverty
- Signposting to help and assistance, including:
- Warm Home Prescription
- Warm Home Discount
- Fuel Bank Foundation
- Nest fuel poverty scheme in Wales
- Marie Curie
- Priority Services Register – fuel suppliers and Distribution Network Operators (DNOs)
Please note that the course content will focus mainly on England and Wales. If you are based in Northern Ireland or Scotland and interested in this course, please contact trainingadmin@nea.org.uk before booking so we can discuss the main differences.
1 hour spotlight session
The course is delivered online via webinar.
Find out more
Webinars are delivered live by our expert tutors.
We typically use Zoom for our online sessions.
To join, learners will need a device with internet access and sound capability, along with a microphone and webcam to enable full participation.
As this is a spotlight session, speakers will not have the opportunity to answer questions throughout the session, but a contact e-mail will be provided following the session should you have any questions.
Once booked, learners should receive a confirmation of booking e-mail. Joining instructions will be sent the week before the course.
We offer a programme of open access webinars for individuals to enrol onto.
Yes, in-house/ group webinars can be arranged upon request. Please contact us for further details.
As this is a short spotlight session, this course is currently only available via webinar.
Funded places are available to non-commercial/ not for profit organisations based in England and Wales (such as local authorities, housing associations, advice agencies etc). Learners must also be frontline staff or volunteers that encounter and provide advice to those in or at risk of fuel poverty.
This applies to to online delivery only.
After the session, learners will receive a brief summary sheet.
All courses and processes are assessed in line with BSI ISO 9001 quality management standards.
To maintain their effectiveness, courses are reviewed and updated on a regular basis. If you identify any gaps, inaccuracies, or areas for improvement, we encourage you to share your feedback with us.
If you have any questions, please contact us to discuss.
Fees and funded places
| Eligibility criteria for a funded place |
|---|
| FUNDED PLACES are available to non-commercial organisations based in England and Wales (such as local authorities, housing associations, advice agencies etc). Learners must also be frontline staff or volunteers that encounter and provide advice to those in or at risk of fuel poverty. Online delivery only. For those not eligible for a funded place, please select the relevant fee rate above for further details. |
| Not for profit organisation | Commercial organisation | |
|---|---|---|
| Open access webinar – per person | £55 plus VAT | £65 plus VAT |
| Group webinar – per course | Contact NEA for details | Contact NEA for details |
| In-person – per course | Contact NEA for details | Contact NEA for details |
| Not for profit organisation | Commercial organisation | |
|---|---|---|
| Open access webinar – per person | £65 plus VAT | £75 plus VAT |
| Group webinar – per course | Contact NEA for details | Contact NEA for details |
| In-person – per course | Contact NEA for details | Contact NEA for details |
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