Delivering High Quality Domestic Energy Advice: A Practical Guide
Reducing a home’s energy requirements is an effective way of helping those in fuel poverty, and many different organisations are now providing advice on how to do this.
This course is relevant for any frontline staff who engage with or support low income and vulnerable consumers on energy efficiency improvements.
This course is relevant for any frontline staff who engage with or support low income and vulnerable consumers on energy efficiency improvements.
PLEASE NOTE: this course will focus on how to deliver advice, a prior knowledge of energy efficiency will be required and can be gained from other courses.
To help advisers to provide energy related advice and guidance that is consistent and accurate and which aims to meet customer’s needs. To demonstrate how joined-up advice services can deliver outcomes that solve problems in a more holistic way.
- To recognise the importance of information-gathering
- To identify the types of questions to be asked of a client and why
- To summarise how to provide advice that is personalised and relevant
- To outline strategies to successfully manage expectations
- To identify and pally strategies for effectively managing challenging clients and situations
- To identify possible referrals
- Preparing to contact your client
- Making initial contact
- Questioning your client and gathering information
- Managing challenging clients and situations
- Presenting solutions and having these acted upon
- Managing expectations and next steps
Please note that the course content will focus mainly on England and Wales. If you are based in Northern Ireland or Scotland and interested in this course, please contact trainingadmin@nea.org.uk before booking so we can discuss the main differences.
This course will take approximately 2 hours to complete however each learner is different and e-learning offers the flexibility to study at your own pace. Learners will have access to the course for four weeks from their selected start date.
E-Learning
Find out more
Our e-learning courses are self‑led, allowing learners to study at a time and place that suits them.
Once registered, learners will have four weeks’ access to the course content, enabling them to progress through the material at their own pace and fit learning around other commitments.
Tutor support is available on request throughout the learning period.
Learners will also be able to download and keep a comprehensive handout booklet covering all of the key topics.
There are no set dates, learners choose when they would like to start on their booking form, and we send the course login details to match.
This course is currently only available via e-learning. If you are interested in a webinar or in-person version, please contact us to discuss options.
Funded places are available to non-commercial/ not for profit organisations based in England and Wales (such as local authorities, housing associations, advice agencies etc). Learners must also be frontline staff or volunteers that encounter and provide advice to those in or at risk of fuel poverty.
This applies to to online delivery only.
A handout booklet summarising and reinforcing the key topics covered during the course will be available to download via the e-learning platform.
All courses and processes are assessed in line with BSI ISO 9001 quality management standards.
To maintain their effectiveness, courses are reviewed and updated on a regular basis. If you identify any gaps, inaccuracies, or areas for improvement, we encourage you to share your feedback with us.
If you have any questions, please contact us to discuss.
Fees and funded places
| Eligibility criteria for a funded place |
|---|
| FUNDED PLACES are available to non-commercial organisations based in England and Wales (such as local authorities, housing associations, advice agencies etc). Learners must also be frontline staff or volunteers that encounter and provide advice to those in or at risk of fuel poverty. Online delivery only. For those not eligible for a funded place, please select the relevant fee rate above for further details. |
| Not for profit organisation | Commercial organisation | |
|---|---|---|
| Individual licence – per person | £65 plus VAT | £75 plus VAT |
| Organisation licence – per organisation | Contact NEA for details | Contact NEA for details |
| Not for profit organisation | Commercial organisation | |
|---|---|---|
| Individual licence – per person | £80 plus VAT | £90 plus VAT |
| Organisation licence – per organisation | Contact NEA for details | Contact NEA for details |
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