Smart meters enable households to keep a closer eye on their energy usage and access to more innovative tariffs. As more households are offered smart meters by their energy suppliers, more frontline advice staff will need the knowledge to explain the features and benefits of smart meters.
This course looks at the installation process and where information about smart meters and the rollout can be found
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The course aims to explain how smart meters work and their potential benefits for households. It looks at the installation process and where you can find more information about smart meters and the roll-out.
- explain how smart meters work
- explain the in-home display (IHD)
- explain the installation process
- explain where to get more information about smart meters and the roll-out
- the policy and regulatory background to the smart meter rollout
- what a smart meter is and how it differs from a traditional meter
- the benefits of smart meters and the in-home display (IHD)
- how the smart meter system works
- the in-home display (IHD) and the accessible in-home display (AIHD)
- the installation process
- consumer protection
- common myths about smart meters
- how to access more information, resources and frequently asked questions about smart meters and the rollout
This course will take approximately two and a half hours to complete however each learner is different and e-learning offers the flexibility to study at your own pace. Learners will have access to the course for four weeks from their selected start date.
E-Learning
Find out more
Our e-learning courses are self‑led, allowing learners to study at a time and place that suits them.
Once registered, learners will have four weeks’ access to the course content, enabling them to progress through the material at their own pace and fit learning around other commitments.
The course features audio throughout and incorporates a range of engaging learning tools, including videos and interactive activities, to support effective learning.
Tutor support is also available on request throughout the learning period.
There are no set dates, learners choose when they would like to start on their booking form, and we send the course login details to match.
You can book up to 20 places using the standard booking form.
We also offer organisational licences for organisations with a larger number of staff to train. These licences provide unlimited learner access for either 6 months or 12 months.
An organisational licence includes:
- A tailored version of the course customised specifically for your organisation
- Two bespoke slides within the course to include organisation-specific information, such as local schemes, contact details or internal processes
- The option to purchase additional tailored slides if required
- The ability to nominate an administrator, who will have access to reporting on learner activity
Please note that organisational licences are not funded. For further details, including costs and terms, please contact us.
This course is currently only available via e-learning. If you are interested in a webinar or in-person version, please contact us to discuss options.
At present, there are no funded places for this course.
All courses and processes are assessed in line with BSI ISO 9001 quality management standards.
To maintain their effectiveness, courses are reviewed and updated on a regular basis. If you identify any gaps, inaccuracies, or areas for improvement, we encourage you to share your feedback with us.
Upon successful completion of the course, learners will be able to download a certificate of completion for their CPD records.
If you have any questions, please contact us to discuss.
Fees
| Not for profit organisation | Commercial organisation | |
|---|---|---|
| Individual licence – per person | £65 plus VAT | £75 plus VAT |
| Organisation licence – per organisation | Contact NEA for details | Contact NEA for details |
| Not for profit organisation | Commercial organisation | |
|---|---|---|
| Individual licence – per person | £80 plus VAT | £90 plus VAT |
| Organisation licence – per organisation | Contact NEA for details | Contact NEA for details |
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