Standard Licence Conditions: Vulnerability, Fuel Poverty and Practical Application
WEBINAR SPOTLIGHT SESSION
This spotlight session will provide learners with a clear understanding of Standard Licence Conditions (SLCs), how they protect vulnerable customers, and how they can be applied in frontline advisory work. It will connect regulatory requirements with real-world practice, helping staff translate rules into meaningful support for households experiencing fuel poverty.
This spotlight session is designed for frontline workers, energy advisers, and support staff who work directly with customers in the energy sector. It is particularly relevant for those supporting vulnerable households or individuals experiencing fuel poverty, and who need a practical understanding of supplier obligations and customer protections.
- Understand what Standard Licence Conditions are and why they matter
- Identify key SLCs that impact vulnerable customers
- Recognise how licence conditions provide protections against fuel poverty
- Apply knowledge of SLCs in frontline advisory roles
- Explain how SLCs contribute to preventing fuel poverty and improving customer outcomes
Introduction to Standard Licence Conditions (SLCs):
- What licence conditions are and their legal status
- Why they were introduced and the role they play in the energy market
- Regulatory framework and enforcement
- The role of Ofgem in monitoring compliance
- Enforcement actions, including investigations, fines, and required improvements
- Focus on real customer outcomes and protection of vulnerable groups
Please note that the course content will focus mainly on England and Wales. If you are based in Northern Ireland or Scotland and interested in this course, please contact trainingadmin@nea.org.uk before booking so we can discuss the main differences.
1 hour spotlight session
The course is delivered online via webinar.
Find out more
Webinars are delivered live by our expert tutors.
We typically use Zoom for our online sessions.
To join, learners will need a device with internet access and sound capability, along with a microphone and webcam to enable full participation.
As this is a spotlight session, speakers will not have the opportunity to answer questions throughout the session but a contact e-mail will be provided following the session should you have any questions.
Once booked, learners should receive a confirmation of booking e-mail. Joining instructions will be sent the week before the course.
We offer a programme of open access webinars for individuals to enrol onto.
Yes, in-house/ group webinars can be arranged upon request. Please contact us for further details.
As this is a short spotlight session, this course is currently only available via webinar.
Funded places are available to non-commercial/ not for profit organisations based in England and Wales (such as local authorities, housing associations, advice agencies etc). Learners must also be frontline staff or volunteers that encounter and provide advice to those in or at risk of fuel poverty.
This applies to to online delivery only.
After the session, learners will receive a brief summary sheet.
All courses and processes are assessed in line with BSI ISO 9001 quality management standards.
To maintain their effectiveness, courses are reviewed and updated on a regular basis. If you identify any gaps, inaccuracies, or areas for improvement, we encourage you to share your feedback with us.
If you have any questions, please contact us to discuss.
Fees and funded places
| Eligibility criteria for a funded place |
|---|
| FUNDED PLACES are available to non-commercial organisations based in England and Wales (such as local authorities, housing associations, advice agencies etc). Learners must also be frontline staff or volunteers that encounter and provide advice to those in or at risk of fuel poverty. Online delivery only. For those not eligible for a funded place, please select the relevant fee rate above for further details. |
| Not for profit organisation | Commercial organisation | |
|---|---|---|
| Open access webinar – per person | £55 plus VAT | £65 plus VAT |
| Group webinar – per course | Contact NEA for details | Contact NEA for details |
| In-person – per course | Contact NEA for details | Contact NEA for details |
| Not for profit organisation | Commercial organisation | |
|---|---|---|
| Open access webinar – per person | £65 plus VAT | £75 plus VAT |
| Group webinar – per course | Contact NEA for details | Contact NEA for details |
| In-person – per course | Contact NEA for details | Contact NEA for details |
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