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National Energy Action
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Struggling with your energy bill?

Get help to stay warm and healthy at home

If you or someone you know can’t afford to heat their home, explore the advice and support available on this page – whether you need direct help or are supporting others on the frontline. We can support you to get help.

Ways to get energy bill help

Call us on 0800 304 7159

Advice Line and BSL interpretation are open Monday to Thursday 10am-4pm and Friday 10am-12.30pm
Our Energy Advice and Support Service

Talk to us on webchat

Our webchat is open 1pm-4pm on Mondays, Wednesdays and Fridays.
Our webchat

Online referral

Complete a simple form to get energy bill help and we will get back to you.
Make a referral online
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Connect to BSL interpreter

Connect to a British Sign Language interpreter with Sign Video.
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What is your concern right now?

We advise on a whole range of issues – including energy bill support, supplier issues, tariffs, energy efficiency and retrofit, income maximisation, and more.

If you are off-supply – have no energy – then call our Energy Advice and Support Service on 0800 304 7159. Our advice line is open limited hours. You can also refer yourself via our online form. If your situation is urgent, contact your supplier.

Contact our Energy Advice and Support Service

Call our Energy Advice and Support Service on 0800 304 7159.

We are open five days a week and our service can have high demand. If people are able to use the advice on our website to help themselves, that can allow more time for clients who need additional support.

Energy Advice and Support Service
Leaflets

We have a range of advice leaflets. These can be translated into over 160 languages. We have one leaflet on quick Energy Saving Tips. We also have more long-term solutions like Solar PV. If you live in Oldham, Burnley or Sheffield, we also have retrofit hubs which can guide you through the process.

Top energy saving tips
Solar PV Advice
The Community Retrofit Hub Project

We have our Energy Advice and Support Service on 0800 304 7159 and our webchat service.
We have dozens of leaflets available in PDF format and as webpages.

These can be accessed via our Recite Me tool in over 160 languages, text-to-speech in over 100 and adapted for some neurodiversities and sight conditions.

Are you d/Deaf? We have SignVideo.

Do you have English as an additional language line? We have Language Line and Recite Me, which can translate our whole website into over 160 languages and do text-to-speech in over 100.

Energy Advice and Support Service
SignVideo
Recite Me

Energy can seem complicated. We have a guide that explains key words that you might hear or see when looking into energy and energy bills. It includes definitions of different types of meters, kWh, retrofit, price cap and more.

Glossary of energy terms

The standing charge is a fixed daily fee applied to energy bills. It covers the cost of maintaining the infrastructure and providing services, regardless of whether you use these services or not.

Standing Charges

The Radio Teleswitch Service (RTS) uses a radio signal to tell some older electricity meters when to switch between peak and off-peak rates of electricity. But the RTS service is planned to end soon, so your meter might need replacing.

More about RTS meters

Get help

We advise on a whole range of issues – including energy bill support, supplier issues, tariffs, energy efficiency and retrofit, income maximisation, and more.

A National Energy Action advice leaflets. They provide information to vulnerable clients to help them manage their energy usage. Leaflets include top energy saving tips, tackling mould and damp and moving home.

Our leaflets

Get our advice leaflets in over 160 languages
Advice leaflets
Photo of a gas bill, an electricity bill, a calculator and a pen.

Understanding key energy terms

Our glossary of important words you might see on your energy bill or when talking about gas, electricity and heating oil.
Glossary of energy terms

Making our work accessible

Illustration of diverse people and their needs to represent Recite Me pic

Making our work accessible

All the ways we are helping more people access our work.

Making our work accessible
A screenshot of National Energy Action's website when a user is using ReciteMe. The text has been translated from English to Arabic using the tool. Users can now use this page to get help in their own language.

Is English your second language?

Use our Recite Me tool to translate our website into over 160 languages.

Recite Me
A signvideo logo. Signvideo is a service which National Energy Action users to deaf people to access in order to get help using British Sign Language.

British Sign Language

If you use BSL we have SignVideo translators

SignVideo

What we do

We help tens of thousands of people a year through our advice lines and community events.

You can access our Energy and Benefits Advice and Support Service via:

We also have digital resources on our website www.nea.org.uk/get-help. These can be accessed via our Recite Me tool in over 160 languages, text-to-speech in over 100 and adapted for some neurodiversities and sight conditions.

As well as one-to-one advice, we attend community events and we have a Mobile Advice Centre in some areas. We also have retrofit hubs in Oldham, Burnley and Sheffield.

What energy bill concerns can we help with?

We advise on a whole range of issues, including

The help is tailored to individual needs and circumstances. Our approach is holistic; we work closely with a network of trusted partners to ensure people don’t just receive help for one issue, but the right support for the whole of their situation.